Service Updates

UK

All our drivers are out collecting and delivering as normal today. Any service issues will be detailed below;

Service Issues:

Suspension of Service Guarantee - UK

Last updated today at 7:00

Suspension of UK service guarantee

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels.  We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

The actions we are taking, are twofold:

Same day ad hoc collections will be suspended, however you can still book an ad hoc collection for the next working day.  We ask that parcels are immediately ready for collection so that we can collect as efficiently as possible.  

Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions.  We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now.

For further information on our approach to Coronavirus (COVID-19) please click to view our webpage here 

000

Suspension of Sameday Collections

Last updated today at 7:00

Due to the current situation, we have unfortunately had to suspend sameday collections across the UK until further notice to ensure that all items get delivered;

We apologise for any inconvenience this may cause 

 

Coronavirus Update

Last updated today at 7:00

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England. Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels.

Suspension of Ad Hoc Collections in Northern Ireland

Last updated today at 7:00

Due to higher than expected volumes in our operations and the need to maintain social distancing within the network, we have had to suspend all ad hoc collections this week in Northern Ireland. 

We will advise when this situation changes and apologise for any inconvenience this may cause.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated today at 17:39

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Three important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.

The following table aims to update where there are (1) complete service suspensions (where there is no current delivery service) or (2) temporary suspensions or changes to the normal working week (where delivery service is impacted / reduced from standard). 

Countries with specific AREAS suspended (lockdown), but rest of the country remains open for parcels

Last updated 09 April 2020

Country
AREAS SUSPENDED
(State: Postcode(s))
Last Updated
Ref
Croatia Sibenik-Knin: 22243-22244 26 March 2020 071
Italy
Abruzzo: 64030, 64031, 64033, 64034, 64035, 65010, 65017; 
Basilicata: 85047;
Calabria: 87038, 87054, 87056, 87060, 87073, 88050, 88060, 88064, 88067, 88068, 88842, 89064, 89822, 89823;
Campania: 83031, 84030, 84034, 84035, 84036; 
Emilia-Romagna: 40059;
Lazio: 00017, 02043, 04022;
Lombardia: 25010, 25040, 25050, 25051, 25056, 25059, 25080, 25084, 25088;
Molise: 86012, 86016, 86077, 86079;
08 April 2020
030
Italy (Sicily)
Palermo: 90030;
Trapani: 91018;
Enna: 94011, 94018;
08 April 2020 030
Spain
Caceres: 10900
17 March 2020
038

Countries where we are having temporary or short term issues:

Country
Status
Products
Last Changed
Ref
Austria

Limited Delivery (once a week) for the following Postcodes:

Tyrol Region
6552-6555, 6561-6563 & 6580 
europrioritybusiness
europriorityhome
europriorityimport
globalpriority
globalvalue
08 April 2020 037
France
Change to delivery days from 5 days a week to 4 days - except for Paris Postcodes (75000-75999; 77000-78999; 91000-95999) which are  back to 5 days a week from 06/04/20.
europrioritybusiness
07 April 2020
057
Montenegro
Service Temporarily Suspended
globalpriority 
globalvalue
23 March 2020
058

 

 

 

 

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated today at 17:38

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Three important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.

Please note that some of our international partners are also suspending requirements for signature on delivery. Some countries may also have a suspension of service in place, or areas where we are currently unable to deliver. 

The following table aims to update where there are complete service suspensions (there is no current delivery service - temporary or longer term) 

Last updated: 09 April 2020

Country Status Products Province / Area Postcodes Suspended Last Changed Additional Information Ref
Armenia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 20 March 2020 Armenia has suspended all flights into country from 19 March and until further notice 056
Barbados Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into Barbados from 12 March 076
Bermuda Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 25 March 2020 All flights suspended into Bermuda from 20 March 062
British Virgin Islands Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 17 March 042
Cayman Islands Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 All flights suspended into Cayman Islands from 25 March 066
China

Service  Suspended 

globalexpress Hubei & Wuhan ONLY

430000 to 449999

23 January 2020   013
Cuba Service Temporarily Suspended
globalpriority
globalvalue
Whole Country

-

26 March 2020 Service is suspended due to carrier issues from 23 March 069
Djibouti Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 17 March 2020 Djibouti has suspended all flights into country from 18 March and until further notice 040
Dominican Republic Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 17 March 042
Ecuador Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 17 March 043
Fiji Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 03 April 2020 Fiji has suspended all flights between 18 March and further notice 080
French Polynesia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 01 April  2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes. 052
Grenada Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into Grenada from 12 March 076
Guyana Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into Guyana from 12 March 076
Haiti Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 17 March 042
India Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 27 March 2020 Service is suspended due to carrier issues from 20 March 074
Jamaica Service Temporarily Suspended
globalpriority 
globalvalue
Whole Country - 30 March 2020 All flights suspended into Jamaica from 12 March 076
Kazahkstan Service Temporarily Suspended globalexpress Whole Country - 20 March 2020 Flights to and from Kazahkstan  are suspended until further notice 050
Kuwait Service  Suspended  ALL Whole Country - 01 April 2020 Kuwait has suspended all commercial flights between 12 March and 26 March or until further notice 035
Lebanon Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 01 April 2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes. 053
Malawi Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 08 April 2020 Service is now suspended from 03 April 084
Maldives Service Temporarily Suspended 
globalpriority
globalvalue
Whole Country - 04 April 2020 Maldives has suspended all processing between 18 March and end of epidemic 045
Mali Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 03 April 2020 Mali has suspended all flights between 18 March and further notice 079
Mauritania Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Mauritania has suspended all flights between 18 March and further notice 064
Mauritius Service Temporarily Suspended
globalpriority
globalvalue
 
Whole Country - 06 April 2020 Mauritius has suspended all flights between 31 March and further notice 081
Mongolia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 01 April 2020

Flights to and from Mongolia  are suspended until 30 April 2020 

The International Mail Centre is also closed until 1 April 2020. 

021
Morocco Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 08 April 2020 Service is now suspended from 03 April 086
Nepal Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 Service is now suspended from 25 March 078
Paraguay Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 07 April 2020 Service is suspended due to carrier issues from 03 April 083
Peru
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 17 March 043
Philippines Service Suspended
ALL 
Whole Country - 19 March 2020 Philippines Post has suspended all processing between 18 March and end of epidemic 046
Rwanda Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 06 April 2020 Service is suspended due to carrier issues from 16 March 082
St Kitts & Nevis Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into St Kitts from 12 March 076
Saint Lucia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into Saint Lucia from 12 March 076
Saint Vincent & the Grenadines Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into St Vincent from 12 March 076
Samoa
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Flights to and from Samoa are suspended from 14 March 065
South Africa Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 All flights suspended into South Africa from 21 March 075
Sri Lanka
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 24 March 2020 Flights to and from Sri Lanka are suspended from 18 March 060
Taiwan Service Suspended  ALL Whole Country - 19 March 2020 Originally temporarily suspended from 04 March Service is now suspended from 19 March 033
Tanzania
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country

-

19 March 2020 Service is suspended due to carrier issues from 13 March 048
Togo Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 08 April 2020 Service is now suspended from 03 April 085
Turks & Caicos
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Service is suspended due to carrier issues from 23 March 067
Tunisia Service Suspended
ALL 
Whole Country - 19 March 2020 Service is now suspended from 16 March 047
Uzbekistan
Service Temporarily Suspended
globalexpress Whole Country - 20 March 2020 Flights to and from Uzbekistan  are suspended until further notice 051
Zimbabwe
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 26 March 2020 Flights to and from Zimbabwe are suspended until further notice 068

 

 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated today at 7:00

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.